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In this section you’ll find FAQs – and comprehensive answers – related to Lodg.IC, the Lodge intelligence centre and network, as well as presentations to view and download.

Documents & White Papers

As the experts in security services industry, we provide a wealth of knowledge and information to our clients. 

It’s a full range of services for security, loss prevention and FM, including BMS (Building Management Services). The network is managed from our central Intelligence Centre at Accrington, a Cat 2 alarm centre staffed by security and analytical specialists, and through our remote video monitoring centre at Redditch.

Clients are connected through the network for remote monitoring, management and response – including CCTV, access control and data services. It enables safer, more cost-effective management of property and assets and protection of stakeholders, including staff, customers and suppliers on site.

Service users include major retailers and corporates, as well as Police and Local Authorities. We help users in continental Europe too, as almost any IP-connected service can be monitored and controlled from our Intelligence Centre in the UK.

To find out how we can help, Lodge Service carries out a security audit, to identify areas of risk and opportunity for your organisation from connection with the network.

Firstly, Lodge Service offers probably the most comprehensive range of services from any security service provider in the UK – ranging from CCTV monitoring and security investigations, to managing building services and analysing in-store merchandising data.

The range of integrated services ensures we offer the best solution tailored to your specific needs - such as combining guarding in working hours and CCTV monitoring and access control at night.

Secondly, our focus is on KPIs and the ROI we agree with you to help you meet your commercial targets and compliance responsibilities, with cost savings at the heart of the strategy.

  • Remote monitoring & access control: CCTV, EPoS, RFID, intruder & fire alarm monitoring and management from intelligence centre
  • Incident Management Systems: Post incident verification and escalation. Alerts by phone and messaging
  • 24/7 on-site response: Key holding; emergency team response & services repair, including alarms and lifts
  • BMS (Building Management Services): Lighting & HVAC (Heating, Ventilation, Air Con) monitoring & control for cost savings
  • Guarding, Detection & Security Investigations: Guards; stores detectives; vulnerability testing; security & fraud audit & investigation
  • Transport and Supply Chain Security: Vehicle tracking, arrival & exit; DCD lone worker systems; RFID tracking; site security monitoring
  • Security Technology Integration: Integration and installation of web-enabled security, fire and BMS systems
  • Business data analysis: Data mining, management & reporting. Security, management, marketing data
  • Planning & Training: Security audits & planning; contingency planning; emergency evacuation; ‘hold-up’ training
  • Policing & Government Services: Experienced ex-Police Officers supplied for short term resourcing - all specialisations

A single supplier to meet all your security needs to protect your business processes within a strategic plan that meets your commercial goals and compliance needs

Full accountability with a focus on KPIs and ROI. Cost control and loss prevention is priority for us, as it is for all our clients.

Future-proof: we have a continuing programme of technical research and upgrades, so you benefit from the latest developments in security and FM control

We can collect property services information remotely from all IP-connected services. This includes data on:-

  • Security, from controlled access, CCTV, EPoS, RFID and biometric systems
  • HVAC (Heating and Ventilation) and related services, such as chiller units
  • Marketing and usage: including merchandising ‘hot spots’ from in-store CCTV

Also, we prepare regular reports on performance against KPIs and forecast ROI, including costs of losses and the return from security intervention and civil recovery

Lodge Service continually researches the latest developments in security protection and building services.

We work with approved partners to bring our clients the benefits of innovations in such areas as biometrics, EPoS and RFiD security integration.

Lodge Service is a third generation, independently owned security consultancy and service provider – fully focused on the needs of our clients.

The CEO is Stuart Lodge, grandson of founder Roy Lodge, with £22 million turnover and nearly 800 staff. It is now probably the largest family business in the sector and the only one in the top five per cent of SIA-ACS, Security Industry Authority, Approved Contractor Scheme.

There are local offices or franchise operations in eight other countries.

Please contact us and we will meet with you to discuss your goals and current situation. Then we carry out an audit of your site(s) to produce a specification and costing for agreement, with performance KPIs.



  • Lodge Service provides a great service for Dealz. Everyone we deal with is extremely professional, from guarding through to the management of our account. Staff are always very reliable and keep us informed, with regular updates of performance. I would definitely recommend Lodge Service.

    Profit Protection Central Services Manager, Poundland
  • Lodge Service has always provided a very professional and efficient facility. They are very flexible and able to provide guarding at short notice: a quick telephone conversation with them and within hours they will have a guard on site for me. I highly recommend them.

    Profit Protection Manager, Halfords
  • With 141 stores to protect in the UK and Republic, it is reassuring to have the Lodge Service team protecting our interests in Ireland. Working with our regional managers, they deal with incidents very efficiently and know when to escalate an issue and bring it to my attention.

    Sam Tenner, Business Risk Manager, Ann Summers

0800 289 080

Industry Accreditations

SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding and Key-Holding.

Lodge Security Limited is a Safe Contractor accredited supplier

Lodge Security Limited is an NSI (National Security Inspectorate) Guarding Gold and EMS Gold accredited organisation

Lodge Security Limited achieved a score of 143 in 2015-2016 for the SIA ACS approval

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