How to measure and improve customer service? Major organisations know how... REACT Surveys.
The best customer service helps retain customers, increase their loyalty whilst bringing profitability to the organisation. Therefore it goes without saying that providing excellent customer service should be foremost in the minds of all organisations' heads.
Measuring the way service is currently being delivered from a customer's perspective and setting targets to improve performance requires the application of skilled expertise and interpretation.
Built on years of expertise, REACT Surveys has grown to become one of the leading Mystery Shopping agencies in the UK, Europe and Africa.
Widely experienced in developing and operating customer service measurement programmes, REACT Surveys has a 'best practice' approach which recognises the individual needs of every client.
REACT Surveys' unique approach to service evaluation offers you cost-effective actionable data analysis with reports can cover a wide variety of issues including:
- Service skills
- Sales skills
- Operational performance
To gain maximum value from REACT Surveys' reports we provide full support through specialist market research and service improvement professionals. Together they are there to improve the performance of your most valuable asset - your staff.
REACT Surveys has grown to become one of the leading Mystery Shopping agencies in the UK, Europe and Africa.
We work with major organisations to measure and improve service delivery from a customer perspective.
The delivery of excellent customer service is important for all organisations. Excellent service helps retain customers, increasing their loyalty and profitability to the organisation.
The delivery of service can be measured and performance improvement targeted. The measurement techniques involved require expert application and skilled interpretation.
React Surveys is widely experienced in the development and operation of customer service measurement programmes and a 'best practice' approach has been developed. The needs of every client are recognised as being individual, all our clients benefit from the experience gained over many years.
React Surveys' unique approach to service evaluation provides its many clients with cost-effective and actionable data analysis.
Our reports can cover a wide variety of issues including:
React Surveys' full-time observers are supplemented, when necessary, by other specialist teams.
Full support is provided by market research and service improvement professionals to ensure maximum value can be gained from React Surveys' reports in order to improve the performance of your most valuable asset - your staff.