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Welcome to Lodge Service
- Lodge Service operates in every major city in the UK and Ireland and across mainland Europe, delivering intelligent technology-driven security solutions that deliver maximum return on security investment for major retail brands and corporate clients.An unrivalled combination of security expertise and responsiveness.
Formed in 1919 and employing around 800 personnel, Lodge is the oldest family owned security specialist in the UK. We offer the most comprehensive range of specialist security services allied to flexibility and agility. It all adds up to a complete, market-leading service that simply cannot be matched by other security providers, large or small.
Our aim is to deliver a service designed specifically to meet individual client requirements. We work in partnership, blending manpower, technology and intelligence to provide total client satisfaction with demonstrable return on security investment.
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Integrated Security Services
Dedicated Security Services
- The result of almost 100 years of experience, commitment and innovation in the security market, our comprehensive set of security services provides both:
Dedicated security services - for clients looking for high quality, efficient and cost-effective services (such as Security Personnel, Screening and Vetting, Integrity Testing etc)
Integrated security solutions - for clients that wish to blend manpower with leading intelligent controlled technologies to deliver maximum demonstrable return on security investment.
It's a complete one-stop solution for major retail and corporate clients.
No other security vendor - not even the largest names in the security market - offer such breadth and depth of expertise, such diversity of services, and the flexibility, facilities and know-how to deliver it all.
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REACT Surveys - Your best perspective on service You are here: Home » REACT Surveys
How to measure and improve customer service? Major organisations know how... REACT Surveys.
The best customer service helps retain customers, increase their loyalty whilst bringing profitability to the organisation. Therefore it goes without saying that providing excellent customer service should be foremost in the minds of all organisations' heads.
Measuring the way service is currently being delivered from a customer's perspective and setting targets to improve performance requires the application of skilled expertise and interpretation.
Built on years of expertise, REACT Surveys has grown to become one of the leading Mystery Shopping agencies in the UK, Europe and Africa.
Widely experienced in developing and operating customer service measurement programmes, REACT Surveys has a 'best practice' approach which recognises the individual needs of every client.
REACT Surveys' unique approach to service evaluation offers you cost-effective actionable data analysis with reports can cover a wide variety of issues including:
- Service skills
- Sales skills
- Operational performance
To gain maximum value from REACT Surveys' reports we provide full support through specialist market research and service improvement professionals. Together they are there to improve the performance of your most valuable asset - your staff.
Original client supplied text
REACT Surveys has grown to become one of the leading Mystery Shopping agencies in the UK, Europe and Africa.
We work with major organisations to measure and improve service delivery from a customer perspective.
The delivery of excellent customer service is important for all organisations. Excellent service helps retain customers, increasing their loyalty and profitability to the organisation.
The delivery of service can be measured and performance improvement targeted. The measurement techniques involved require expert application and skilled interpretation.
React Surveys is widely experienced in the development and operation of customer service measurement programmes and a 'best practice' approach has been developed. The needs of every client are recognised as being individual, all our clients benefit from the experience gained over many years.
React Surveys' unique approach to service evaluation provides its many clients with cost-effective and actionable data analysis.
Our reports can cover a wide variety of issues including:
Service skills
Sales skills
Operational performance
React Surveys' full-time observers are supplemented, when necessary, by other specialist teams.
Full support is provided by market research and service improvement professionals to ensure maximum value can be gained from React Surveys' reports in order to improve the performance of your most valuable asset - your staff.