news events 1

News & Events

news events 2

News & Events

‘Let’s Talk’: Lodge Service Launches Remote Conflict Management System

A new ‘conflict management’ system enables employees in retail, public services and other workplace settings to engage immediate help and intervention by a central monitoring support centre if they are faced with a dangerous event, such as an abusive customer or medical or environmental threat.

If an incident occurs, staff simply press a button on a panic alarm key fob that has Bluetooth connection to an on-site control panel - up to a range of 30m - which features two-way audio communication to the Lodgic intelligence centre. The operator who responds is trained to help assess the situation, talk to and distract an offender if necessary to help defuse any hostility - and contact the Police and Paramedics.

The control panel has IP connection to the intelligence centre, with the option of CCTV connectivity to enable an operator to view an alarm event in real time and collect audio-visual evidence.

Scripted protocols guide the response by the centre operator, pre-agreed with senior managers at the end-user organisation, to cover a range of situations where support may be needed.

If during the initial listen-in period the operator believes that there is a crime in progress, or if the staff member uses an agreed distress password, then Lodgic can send a local security response officer or team to the site, or alert the emergency services.

The system includes a standby mode when a worker is completing a task that may make them vulnerable to an opportunistic attack, such as when service personnel are completing tasks in public areas. Staff can press the button on the panic key fob and inform the control room operator of the task; the operator will then listen in and monitor activity until the work is completed.

Each panel measures 18cm width, 26cm length and 6cm depth. It features a panic button and status indicator lights, with cable-free IP connection and GSM backup and includes battery operation in the event of mains failure. Up to three slave units can protect additional areas within the same premises, with visual indication to show an operator from which location an alarm originated.

The system also includes a personal protection application for smart phones, for use by lone workers off site - for example while opening or closing premises or banking cash receipts.

In addition the system includes pre-loaded messages for retailers that can be timed to activate when needed. Such as: “Warning you will be asked to provide proof of age when purchasing alcohol and tobacco and other regulated products within the lines of government legislation”.

The conflict management system can be connected to the Lodgic intelligence centre within minutes of installation by appointment.

Lodge Service
Unit 10 Centech Park
Fringe Meadow Road
B98 9NR
United Kingdom
0800 289 080

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.