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News & Events

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News & Events

23rd September 2016

The Charity Retail Association is organising a one-day training workshop on ‘Charity Shop Security & Safety Awareness’ in Birmingham on November 14th.

This course is run by loss prevention and security consultants Lodge Service; it provides delegates with an overview of the impact of ‘shrinkage’ within the charity retail environment and the opportunities to reduce losses in all areas, including from shoplifting.

The programme also offers practical guidance on conflict resolution and ways of recognising and de-escalating potentially aggressive or violent situations that may arise when a shoplifting incident is spotted by staff. Scenarios discussed include handling difficult and aggressive customers, underage sales, declined credit cards and robbery.

This course is intended to help store managers and staff to:-

·Understand the main causes of shrinkage and how to address them

·Recognise the reasons why people target stores for theft and practical steps to reduce the risk of losses

·Ensure that safety and security become entrenched in shop policies and practices

·Deal with incidents of potential conflict instore

Lodge Service has delivered workshops to retailers for over 10 years. The Birmingham event will provide smaller charities with the opportunity to upskill their staff without having to run their own dedicated training sessions, says Pete Thomas, manager of the charity retail division at Lodge Service.

Course details are on the Charity Retail Association website.

Issued by
Lodge Service UK, Brook Point, 1412 High Road, London N20 9BH
T 0800 289 080 Email:

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