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News & Events

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News & Events

11th March 2014

Shoplifters in Manchester supermarkets are targeting coffee and cosmetics. As the weather improves, meats are stolen nationwide for Sunday barbecues. Opportunist thefts of low-value goods peak between 3pm and 5pm in school term time. This is according to real-time reporting from retail premises to the national intelligence network operated by Lodge Service, says managing director Simon Chapman.

He says: “Any retailer today can profile thieves precisely – their methods, the goods they target and when they are most active – by store, post code or region. We can share security data from stores across a retail group through the intelligence network. It ensures a fast response to criminal gangs operating nationally – or to trending crime waves, such as purse dipping or handbag snatching.”

Store detectives are increasingly at the forefront of retail loss prevention (LP), says Simon Chapman. Whilst guards and other visible security provisions are essential as a deterrent, it is the surveillance and real-time data collected by detectives that underpins an effective strategy and a tactical plan that can be updated daily to deal with new threats. Lodge Service’s detectives work with its Accrington centre, monitoring in-store CCTV, EAS, PoS (Point of Sale) till scanning and other systems to spot criminal activity, record evidence and further improve crime prevention and detection.

“Store detectives are essential to an intelligence-driven system that protects margins, offers a specific RoI from security and meets the needs of property and commercial managers. Detectives create a safer retail environment by stopping bag snatchers and others preying on shoppers. That makes a difference to footfall and the bottom line.”

The retail security and loss prevention contractor’s detective teams provide an average of 40 per cent RoI on contract costs through goods recovered and civil recovery proceedings in court. The legal remedy enables retailers to recoup losses and the related costs of investigation and management time, as well as disruption to the business. Civil recovery is also highly effective as a deterrent, with few repeat offenders, according to data from the Accrington intelligence centre.

Choosing a Service Provider

Retail loss prevention managers should consider the following, Simon Chapman says:-

  1. Total costs and ROI: identify the Return On Investment from the store detective service. This is usually comprised of the value of goods recovered and from civil recovery proceedings. the contractor targets an ROI of 30 per cent
  2. In-store teamwork: detectives should work as a team with security guards for maximum effect. Two security staff are usually required to make a successful stop
  3. Team rotation: a large team is required to select and rotate detectives who will blend in with customers and avoid recognition by criminals
  4. Intelligence network: for effective surveillance, detective teams should work together with in-store monitoring and detection systems – including CCTV, EAS and till scanning
  5. National coverage, local knowledge: an understanding of both local issues and national trends in criminality is invaluable, supported by thorough training.

From 'Professional Security' Magazine

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