news events 1

News & Events

news events 2

News & Events

12th October 2013

Stuart Lodge, the CEO of Lodge Service has agreed to write a monthly blog for In Stuart’s first blog he looks at return on investment. Stuart writes: "For the commercial security sector, minimising business risk is more than about cutting the incidence of crime. Increasingly the priority is to reduce all associated losses and costs, including expenditure on security, and to show a clear return on investment.

"Margins in all sectors continue to be squeezed, and the cost of crime and protection represents an additional pressure that all organisations want to cut.

"The most recent figures from the BRC, British Retail Consortium, suggest losses to crime rose significantly again last year, according to the Crime Survey, by 15.6 per cent, to an overall figure of £1.6 billion.

"Expenditure on crime and loss prevention climbed by 7.1 per cent, to a median expenditure of £750,000 for each of the major retail organisations surveyed.

"With retailers' margins under strain, major chains are not only having to provide a safe environment for staff and customers; the priority now is increasingly to focus on loss protection, to maximise the return from security expenditure.

"Systematic targeting of higher value retail goods by organised criminals has pushed up the cost of crime. This has required an increasingly targeted approach for security professionals to protect the most vulnerable products – such as electronic products, alcohol, meat, cheese and coffee in the case of the multiple retailers.

"In the corporate sector too, property directors and facility managers of financial and other services companies are starting to look for new levels of performance and accountability to justify their investment in security.

"The technical and commercial complexity of businesses today make them ever more vulnerable to crime: through their multiple supply chains, extended opening hours, and use of contractors on site. This demands a new level of integration of a range of security systems within the overall business process.

"The blend of security services is both high and low-tech. In retail it comprises CCTV monitoring, access control and item protection with guarding, investigations and civil recovery proceedings.

"A high order of management information is required to measure performance in a programme of this complexity. This includes incident reporting, CCTV recordings, data mining, and civil recovery records and has to be collected often from branch locations through the network and analysed at a central hub.

"In the case of the corporate sector the amalgamation of technology and manpower is challenging the reliance on traditional concierge and security services.

"The new level of centralised monitoring and control, with regular reporting and business risk analysis, enables precise identification of opportunities for further loss prevention savings. But it places new demands on security service companies to have the full range of relevant security competencies and technical capabilities."

See the full article at

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.