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News & Events

16th July 2013

Charity Retail Association Conference 2013: 'The Benefits of Mystery Shopping within the Charity Retail Sector'

Lodge Service delivered the security workshop at the 2013 Conference: "Problems with Gift Aid sign-up?  Want to know how your customers are treated by your staff?  Losing money at the till? A well planned mystery shopping programme can address all these areas and more, giving you an insight into what actually happens in your shops on a daily basis.  Market leaders in charity-specific mystery shopping, Pete Thomas of Lodge Service reviews the results of over 1,000 mystery shops carried out over the last 12 months and discusses the best ways to tackle the issues raised".  Over 50 delegates attended, with very positive feedback.

Please click here to download and listen to the interview.

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