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Mystery Shopping

Lodge Service Group’s specialist mystery shopping division, REACT CX, helps major organisations learn exactly how to measure and improve customer service in the most cost-effective way.

Built on years of developing expertise, REACT CX has grown to become one of the leading secret shopping agencies in the UK, Europe and Africa.

We are specialist market researchers and will provide you with:

  • Measurements and improvements in your Customer Service levels
  • Sales skills and operation improvements
  • Timely investigations
  • Best practice approaches
  • Proven methodologies
  • Cost-effective, actionable data

What our service does

We provide proven methodologies, skilled application of expertise, and insightful interpretation of findings to enable you to measure how your service is being delivered from a customer's perspective.

Our ‘best practice’ approach

Widely experienced in developing and operating customer satisfaction surveys, REACT CX has a 'best practice' approach which recognises the individual needs of every client.

Providing actionable data-analysis

Our approach to service evaluation offers you cost-effective actionable data analysis with reports that cover a wide variety of issues including:

  • Service skills
  • Sales skills
  • Operational performance

Improving your most valuable asset…

We provide our clients with full support through specialist market research and service improvement professionals, and will show you how to improve the performance of your most valuable asset - your staff.

0800 289 080

  • Lodge Service provides a great service for Dealz. Everyone we deal with is extremely professional, from guarding through to the management of our account. Staff are always very reliable and keep us informed, with regular updates of performance. I would definitely recommend Lodge Service.

    Profit Protection Central Services Manager, Poundland
  • Lodge Service has always provided a very professional and efficient facility. They are very flexible and able to provide guarding at short notice: a quick telephone conversation with them and within hours they will have a guard on site for me. I highly recommend them.

    Profit Protection Manager, Halfords
  • With 141 stores to protect in the UK and Republic, it is reassuring to have the Lodge Service team protecting our interests in Ireland. Working with our regional managers, they deal with incidents very efficiently and know when to escalate an issue and bring it to my attention.

    Sam Tenner, Business Risk Manager, Ann Summers

Industry Accreditations

SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding and Key-Holding.

Lodge Security Limited is a Safe Contractor accredited supplier

Lodge Security Limited is an NSI (National Security Inspectorate) Guarding Gold and EMS Gold accredited organisation

Lodge Security Limited achieved a score of 143 in 2015-2016 for the SIA ACS approval

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