Mystery Shopping

Mystery Shopping

MYSTERY SHOPPING

Lodge Service Group’s specialist mystery shopping division, REACT CX, helps major organisations learn exactly how to measure and improve customer service in the most cost-effective way.

Built on years of developing expertise, REACT CX has grown to become one of the leading secret shopping agencies in the UK, Europe and Africa.

We are specialist market researchers and will provide you with:

tick  MEASUREMENTS AND IMPROVEMENTS IN YOUR CUSTOMER SERVICE LEVELS
tick  SALES SKILLS AND OPERATION IMPROVEMENTS
tick  TIMELY INVESTIGATIONS
tick  BEST PRACTICE APPROACHES
tick  PROVEN METHODOLOGIES
tick COST-EFFECTIVE, ACTIONABLE DATA

WHAT OUR SERVICE DOES

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We provide proven methodologies, skilled application of expertise, and insightful interpretation of findings to enable you to measure how your service is being delivered from a customer’s perspective.

OUR ‘BEST PRACTICE’ APPROACH

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Widely experienced in developing and operating customer satisfaction surveys, REACT CX has a ‘best practice’ approach which recognises the individual needs of every client.

PROVIDING ACTIONABLE DATA-ANALYSIS

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Our approach to service evaluation offers you cost-effective actionable data analysis with reports that cover a wide variety of issues including:

  • Service skills
  • Sales skills
  • Operational performance

IMPROVING YOUR MOST VALUABLE ASSET…

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We provide our clients with full support through specialist market research and service improvement professionals, and will show you how to improve the performance of your most valuable asset – your staff.

building systems management

SIA Approved Contractor Scheme (ACS) status for the provision of Security Guarding and Key-Holding.

building systems management

Lodge Security Limited is a Safe Contractor accredited supplier

building systems management

Lodge Service is an NSI (National Security Inspectorate) Gold accredited organisation for Guarding, Keyholding and Technical services.

building systems management

Lodge Security Limited achieved a score in the top 1% for the SIA ACS approval

Contact our head office

Bank House
15 Gosditch Street
Cirencester
Gloucestershire
GL7 2AG

P: 0800 289 080

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